The return policy of the products is based upon the customer’s complaint. If the product gets damaged or lost during the shipping interval then the company would directly send the new brand product to the customer free of cost on behalf of that damaged product, if the courier is insured. If the customer is not satisfied with the product then the company would require a note and based on that note the customer would get the product replaced. If the product is completely fine and if it relates to the description of the product but the customer filed a complaint regarding the product because the customer not being satisfied with the product then the company would not be responsible and there will be no refund or return. However, the customer should note that the refund is not guaranteed and varies from case to case. Hipposportz.com is fully customer-centric and therefore, the refund, either none, partial or full, will be decided based on the requests received from the customer.